1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, sales, or promotional events, order processing may take slightly longer.

2. Shipping Coverage

We currently deliver across India.

For international shipping inquiries, please contact our customer support before placing an order.

3. Shipping Charges

• Free Shipping on eligible orders as displayed on the website.
• Standard shipping charges (if applicable) will be calculated and displayed during checkout before payment.
• Any promotional free shipping offers are subject to specific terms and conditions.

4. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 4–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive:

• Shipping Confirmation
• Tracking Number
• Courier Partner Details

You can track your shipment using the tracking link provided via email or SMS.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts.

If the package cannot be delivered due to:

• Incorrect address
• Incorrect contact details
• Customer unavailable
• Refusal to accept delivery

the shipment may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

7. Address Accuracy

Customers are responsible for providing accurate:

• Name
• Mobile Number
• Complete Shipping Address
• PIN Code

Lambda shall not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

8. Damaged or Tampered Packages

Please inspect your package before accepting delivery.

If you notice:

• Tampered Packaging
• Damaged Parcel
• Missing Items

please:

• Refuse the delivery (if possible), or
• Record photos/videos immediately, and
• Contact our customer support within 24 hours of delivery.

Claims made after this period may not be eligible for investigation.

9. Partial Shipments

In certain situations, your order may be shipped in multiple packages due to:

• Product availability
• Warehouse locations
• Package size restrictions

You will receive separate tracking information for each shipment where applicable.

10. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Extreme weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Courier partner delays
• Unexpected operational issues

Lambda shall not be held liable for delays caused by circumstances beyond our reasonable control.

11. Shipping Restrictions

We reserve the right to cancel or delay shipments to locations where delivery is not supported by our logistics partners or where delivery is restricted by law.

If an order cannot be fulfilled, the customer will be informed and, where applicable, a refund will be processed.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Lambda

Email: support@lambda.in (Replace with your official email)

Phone: +91-XXXXXXXXXX

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM