1. Return Eligibility

We accept returns only under the following conditions:

• You received a damaged or defective product.
• You received the wrong product.
• The product delivered is significantly different from what was ordered.

To be eligible for a return:

• The return request must be raised within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition.
• All original tags, packaging, accessories, and invoices must be included.
• The product must not show signs of use, damage, or alteration by the customer.

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2. Non-Returnable Items

The following products are not eligible for return:

• Customized or personalized products.
• Products purchased during clearance or final sale.
• Gift cards or promotional items.
• Products damaged due to misuse, improper handling, or normal wear and tear.

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3. Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery.
2. Share your order number along with clear photos or videos of the product.
3. Our team will review your request within 2–3 business days.
4. If approved, return instructions will be shared with you.

Please do not return any product without receiving confirmation from our support team.

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4. Refund Policy

Once the returned product is received and passes our quality inspection:

• The refund will be processed to the original payment method.
• Refunds are generally completed within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, if any, are non-refundable unless the return is due to our error.

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5. Exchange Policy

We offer exchanges only in the following cases:

• Defective product.
• Damaged product.
• Wrong item delivered.

Exchange requests are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered at our discretion.

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6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Notify us within 24 hours of delivery.
• Share clear photographs or an unboxing video showing the issue.
• We will verify the claim and arrange a replacement or refund, as applicable.

Failure to provide sufficient evidence may result in rejection of the claim.

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7. Cancellation of Orders

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.

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8. Return Shipping

If the return is due to our error (wrong, defective, or damaged product), the return shipping cost will be borne by Lambda.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

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9. Refund Exceptions

Refunds may not be approved if:

• The returned product is used or damaged by the customer.
• Original packaging or accessories are missing.
• The return request is made after the eligible return period.
• The product does not meet our return eligibility criteria.

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10. Contact Us

For any questions regarding returns or refunds, please contact us:

Lambda

Email: support@lambda.in (Replace with your official email)

Phone: +91-XXXXXXXXXX

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM